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Terms & Conditions

Item Availability: We strive to keep SOPHIESCLOSET.COM well-stocked with piles of pretty things. So we promise that every item at SOPHIESCLOSET.COM is in stock unless noted ‘out of stock’. We want you to create your own unique and sparkly look- so if the item you wish to purchase is out of stock, please e-mail us at orders@sophiescloset.com or to request an email notification when the item is available again for sale . Or simply register and join the item’s waitlist so you will be automatically notified.

Payment Methods: Sophie’s Closet accepts PayPal, Visa, Master Card and Visa Debit.

Tracking Your Order: SOPHIESCLOSET.COM will send you an email order confirmation- as soon as your order is received. You’ll also receive a shipping confirmation and a tracking number by email, once your order has been shipped.

Currency: All credit card orders are charged in US Dollars.

Sale: Please note that all Sale items are final sale and cannot be returned or exchanged.

Returns & Exchanges

Please check our Returns Policy page.

Cancellation Policy

Orders cannot be cancelled once dispatched. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees and are unable to offer our customers free cancellation. We strictly adhere to the following cancellation policy:

If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

If you cancel your order after it has been shipped, please follow our Returns & Exchanges policy above. The cancellation will have to be treated as a return with all applicable fees.

Orders which are refused at delivery will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Ownership of Copyrights and Trademark Registration

This site is protected by copyright and trademark laws under the United States, Canadian, European Union, United Arab Emirates and International Law. No portion of this web site may be reproduced in any form, or by any means, without the written consent of the owners of Sophie’s Closet®. All artwork and illustrations are registered with the UK Copyright Service registration number 313255. Any reproduction or redistribution of information such as the “look and feel” of the site, graphics, illustrations, logos, images, text, photographs, music, video or audio files on Sophie’s Closet® is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Sophie’s Closet® is a registered trademark of Sophie’s Closet Trading LLC and is registered in the United States, Canada, United Kingdom, United Arab Emirates and many other countries around the world including the European Union.